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Southwest Airlines Community

Welcome to Southwest Stories on the Southwest Airlines Community!



On April 21, 2006, Southwest boldly went where no other airline or many Fortune 500 companies had gone before—into the blogosphere. With our blog, Nuts About Southwest, our Company truly ventured into uncharted online territory, and what a successful journey it has been!


Now in our 10th year, we are once again blazing an online trail by combining our storytelling platform with a support forum that allows Customers to interact with each other (as well with Southwest Employees) to find the information they need to make traveling on Southwest easier and more enjoyable. 


Together, these two online spaces—Southwest Stories and the Discussion Forum—make up the Southwest Community!


While one allows Customer-to-Customer support on some of our most frequently asked questions, the other will inspire you with stories from the heart involving Customers and Employees, as well as insider travel tips and information on exciting travel destinations you may need to add to your wish list.  


Every Seat has a Story … Join the Community and Tell us Yours!
I invite you to join the Southwest Community and start looking around.  I know you will find it an invaluable resource whether you’re preparing for your first flight or have flown Southwest 100 times. Information on boarding, check-in, general travel policies, special travel assistance, and Rapid Rewards are just a click away.  And as the Community grows, so will the information and expertise contained in this site. 


We encourage you to share not only your expertise, but also your stories involving Southwest.  For long-time fans of our social media channels, you know that when you mix our outstanding Employees with our wonderful Customers, you can get some remarkable situations.  And we want to hear about them! Submit your story here for consideration to be featured in the Stories section of the Community.


Almost a decade ago I said, “I believe Southwest’s blog is just one more terrific example of our maverick behavior.  We might be nearly 36 years old, but we still have the passion and the agility to stay relevant and current with the way our Employees and Customers are communicating in today’s social media communities.”


In 2016, I’m proud to say that this statement still rings true. The Southwest Community is the next incarnation of Southwest’s online presence and will be a place where Customers can share stories, exchange knowledge, and find inspiration. This Community is for you—come in and stay a while!


Explorer C

I was wondering what the age limit is for being hired on at Southwest?

Explorer C

This is great, I do not know of any other airlone that has this, keep it up Southwest!!!

Explorer C

Glad to be a part of this community! God bless!

Explorer C

As someone who works with a lot of organizations on online communities, and a Southwest hardcore flyer, can't tell you how much I love that you started a community 🙂 

Explorer C

I'm not much for blogs,  but since Southwest is the one asking and hosting,  I'm willing to give this a try. 

Explorer C

Love Southwest!


Explorer C


Explorer C

 Nice work. I look forward to reading more.

Explorer B

Glad to be part of the community. 

Explorer C

Greetings Southwest Community,


Glad to be here.  I fly Southwest as much as possible.  As a matter of fact, tomorrow I have a flight to San Antonio, TX with the team.  Hopefully I will have a great story after my trip.


Is there a hashtag (#) we can use when people post on social media accounts?


Thank you again for the experiience.

Walter A. Campbell


Retired Community Manager

Hi @sirwalt23!


Welcome, we're glad to have you! 


You can use #southwestcommunity if you want to give the Community a shoutout while you're traveling. We look forward to hearing and seeing more from you around here!


Explorer C

So excited to be apart of the #southwestcommunity.  I am currently pursuing my dream job of being a flight attendant and any suggestions are truly appreciated. 

Explorer C

IMG_5371.JPGWhen I fly I mostly use Southwest Airlines. The staff is usually very friendly and helpful. BUT TODAY WAS REALLY SPECIAL. I notice that the design of their clothes had change so I ask the flight attendant did they have a new uniform and she says yes. The person that's responsible for the new design was also a flight attendant that was serving us on the plane. I was so shocked. This is one of the things I love about Southwest, giving my people the opportunity to express their talents. As a business owner that means a lot to me for this young to design uniforms for the entire company of Southwest. Hats of to Flight 3958. And to the designer Jabari(Boston Based) and Dr Tracye (Atlanta Based) for holding it down on my flight❤️❤️❤️ 




Explorer C

Southwest is one of the best airlines that provides numerous rewards and cheapest sir tickets. Being a member of this community i really appreciate all the efforts made by them to upgrade your travel experience. Southwest rapid reward points is the best initiative taken by them which makes it more versatile and popular.