By DAVE MICHAELS / The Dallas Morning News
dmichaels@dallasnews.com
WASHINGTON – The White House says it wants to make government more customer-friendly – so it turned to an airline for advice.
In an industry in which companies keep alienating customers with fees and late arrivals, Dallas-based Southwest Airlines has done the opposite. The carrier has managed to embed loyalty in employees and travelers.
to read more, visit: http://www.dallasnews.com/sharedcontent/dws/bus/stories/011510dnbussouthwest.3cfbe51.html
