Rumor has it that this blog has been kind of busy with comments lately. Seriously, I know that many of you have posted some pretty passionate comments on the subject of Kyla Ebberts and "traveling attire" in general, and we have been listening. I thank each of you for sharing your thoughts, and I want you to know that we haven't been skirting the issue.
This situation involved a judgment call for sure. These situations are subjective, and not everyone holds the same opinions. We serve more than 96 million Customers a year; and every now and then, we'll have a situation that takes on a life of its own. This was the case here.
We always want to apologize if we offend any of our Customers, and we also support our Employees abilities to make decisions. We are apologizing to Kyla, in typical Southwest style, and I hope you will click here to read about it.
Many, many of you on both sides of this issue have asked about a dress code. We do have a dress code for our Employees who use their travel benefits, but we do not have a dress code for our paying Customers. Our job is not to be the fashion police; our job is to take care of our Customers and ensure they have a safe flight.
We are proud of our past that included hot pants and we are proud of our future, and I want all of you to be part of that future.