southwest.com and Vamonos

[etorbert]

As technology continues to evolve, so do our Customers’ preferences.  I know change is not always easy, but in order to provide our Customers with the Legendary Customer Service  for which we are known , we need to consistently modernize and update our systems.  Our Company is modifying our southwest.com web site functionality to make sure we are current with the ever changing world; and with this new transformation, our “Vamonos” page will temporarily be removed from our website.

Dieste, our Dallas’ based Hispanic ad agency, has created a temporary landing page that will replace “Vamonos” and direct our Customers to the English language web site or our specialized Spanish telephone line: 1-800-Vamonos (1-800-826-6667).   Our Spanish-speaking Customers are welcome to call this line during the hours of 7:00 am─1 am (CT), 7 days a week and a Customer Representative will be happy to help them with their reservations.

Thank you for your patience and support during this transition.

[drew]

Will Spanish-speaking CS&S reps be able to book web-only fares while the Vamanos page is offline, or is their role to assist Spanish-speaking Customers through the English booking pages?

[blusk]

Drew, like all of our Customers, we help them naviagate around the English web site.

[Michael_Davis]

On 03/18/2010 my 10 o clock am. standby flight to Chicago from Las vagas ,unfortunately became a 5 o clock pm. flight to Chicago. I do understand that sometimes employees get a little rude with customers and fumble at the sametime.However,you do have one outstanding employee Ms. Eve k. 91464 who took the time to correct the problem. Their should be more employees like Eve,KUDOS TO YOU EVE!

[Carlos_Q]

I need take vacations jul -02 to jul 08 2010 3 adult and 2 child 2 or 3 days on Orlando from Houston drive to Miami ; fligth from Houston to Orlando and Miami to Houston you can give me good special price fligth and Hotel tanks

[lmoffat]

Hi Carlos! You can book your flight and hotel on southwest.com. If you need any help, please give us a call at 1-800-IFLYSWA. Happy booking!

[Kim_Phillips1]

I would LOVE,LOVE,LOVE to say nothing but positive things about Southwest,but?????..having had a HORRIBLE experience and even MORE obnoxious reply from "customer service" I will NEVER fly Southwest again............DOESN'T SOUTHWEST CARE ANYMORE?????????????