App and Mobile Not Working Correctly

[robertjoneaton]

Hello All,

I have the SW app whenever I try to view my reservations I receive an error code 500999999. I have tried getting in online on my phone as well through mobile.southwest.com but receive the error. I have an iphone and the only way I have been able to view my reservation and am assuming to check in is through my desktop at this point. Any suggestions?

[basslaw2010]

The Southwest App generally only works on the newer operating systems so if you have an older iphone, that could be the issue.

[DancingDavidE]

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@basslaw2010 wrote:

The Southwest App generally only works on the newer operating systems so if you have an older iphone, that could be the issue.

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@robertjoneatonare you current on your iOS updates?

[katfly]

I have the same issue.  I have an iPhone X and have completed all updates.  I have even deleted the app and re-downloaded it from the App Store.  Still getting the error message 500999999 Something must have gone wrong.  Try again later.  This has been happening for a couple of weeks.  Anyone find a resolution to this?

[116159514]

Another person having log on issues with the app. I get error message 404040404.

[Emmasmithsss]

for me it was working smooth on my android phone when it was running on android version 6.0.1 however as I have updated to android version 7.1.1 whenever now I am opening the app it only loads a blank screen on the start up and crashes after a while automatically. How do I fix it?

[ZevSupport]

Hey,

For the late response, hope this is worth it:

Usually a hard restart, or a re-sync of the app/play store works with the redownloading.

Hope this helps, and please reach out for any future assistance,

Zev

[gsking]

Having this problem... None of the solutions work.  Must be a back end issue

[NicoleAshley]

Sorry for the frustration, @gsking. Can you tell me what  iOS version you're running and what Southwest app version you're running (which can be looked up at the bottom of the navigation menu)?

Thanks!

[gsking]

6.8.1 on two different Android phones.  Both started not working at the same time, and only showed some of my flights.  I reinstalled the app on one phone , and now it shows NO flights.