My family loves to flight Southwest. I mostly travel by car, by I decided to take a flight for the holidays.
I was dissapointed when my baggage was slightly overweight and I was prevented/discouraged by the check-in employee to take few things from my bag before to be checked-in and put few items in a regular bag to carry on the plane, that is, that would have been my carry-on luggage.
The unexpected charge of $75 was totally unnecessary since I could have taken two jackets and my laptop to avoid that charge. I understand that the holiday season is exhausting for everyone, however, in this particular case there was about two hours before boarding so to allow less than 1 minute for this quick unload of luggage would not have been a problem.
I waited few hours due to delays on 12/23, and again another delay on 12/27, so I will surely appreciate to be treated with consideration to avoid unexpected and unnecessary charges.
A refund would be greatly appreciated.
