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Boarding Pass on iOS not showing up in Notifications

New Arrival

I always use the Mobile app on my iPhone, the boarding pass would show up on as a notification to check for the flight without having to open my Mobile wallet.  I had a recent flight but did not receive any notifications.  I had to open my wallet to get access to the boarding pass.  Anyone have this issues?  I've check my setting and location is turned on as well as notifications.  

14 REPLIES 14
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Re: Boarding Pass on iOS not showing up in Notifications

Top Contributor

I'm on android as opposed to IOS. No problems, here.

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Re: Boarding Pass on iOS not showing up in Notifications

New Arrival

It might be an iPhone issue or maybe its just me and I missed a setting.  Just checking to see if anyone else has this issue.  Thanks.

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Re: Boarding Pass on iOS not showing up in Notifications

Rising Star
You may want to use the chat function within the app to see if they have any suggestions/setting checks for you. Response time should be pretty fast.

Customer | Home airport DCA
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Re: Boarding Pass on iOS not showing up in Notifications

Top Contributor

Was this for a particular airport? I've had this work well for me most times and I'm trying to remember if there was one where it didn't in case there is a flukey combination of timing or location where it doesn't pop up for some reason.

 

 

Home airport MDW, frequent visitor to MCO to see the mouse.
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Re: Boarding Pass on iOS not showing up in Notifications

Active Member

Mind if I hop in?

 

Could you clarify what iOS you're running, and if the app is fully up-to-date? Maybe try uninstalling and then reinstalling as this resets any iOS prompts (notification settings).

 

Keep us posted,


Community Champion | LGA based | Companion Pass Holder | Southwest Passenger
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Re: Boarding Pass on iOS not showing up in Notifications

New Arrival

I have the same issue. I have removed and reinstalled the app. I am on iOS 12.4. I am in RDU and it is not working. It was not working in BWI on Monday. Curiously I do not see the Southwest app in the Privacy --> Location settings on iOS. 

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Re: Boarding Pass on iOS not showing up in Notifications

New Arrival

Late to the party here but figured I would chime in. I noticed this happening to me beginning in August and for each of the 20 flights I boarded in Aug and Sep. I reloaded the iOS on my device, deleted and reinstalled the app, same result. I have checked everything in settings for location, notifications and suggestions on lock screen. 

 

That would lead me to assume it’s something with newer iOS versions in conjunction with newer version of the app. 

 

I agree, shaking and waking and having the boarding pass shortcut right there is super convenient. 

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Re: Boarding Pass on iOS not showing up in Notifications

Employee
Employee

We're so sorry for the frustration. How many Passengers were on the itinerary? 

Nicole
Community Manager
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Re: Boarding Pass on iOS not showing up in Notifications

Top Contributor

I’m getting the same thing with one person @NicoleAshley 

Home airport MDW, frequent visitor to MCO to see the mouse.