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Cancelled flight, difficult situation handled well

DenverToChicago
Explorer C

My partner and I planned to take flight 967 from Denver to Chicago O'Hare on July 25.  About 30 minutes before boarding the flight was suddenly cancelled.  This is a frustrating situation under normal circumstances, for us personally it was particularly difficult since I had an appointment at the German consulate in Chicago that could not be rescheduled.  Alandra (I hope I'm spelling it correctly) working at gate C66 at DIA was professional, understanding, and able to find us a flight that would still allow me to make my appointment.  Thank you Alandra.

2 REPLIES 2

Re: Cancelled flight, difficult situation handled well

TheMiddleSeat
Aviator A
Solution

You should contact Southwest directly so they are aware of the good service

 

Submitting a Customer Service Compliment 

 

--TheMiddleSeat

Re: Cancelled flight, difficult situation handled well

DenverToChicago
Explorer C

Thanks for the link, just submitted