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Southwest Airlines Community

Check in

Explorer C

Good morning has anyone ever received a message while checking in saying you need to report to the counter to check in. Although I do have my boarding pass? Am I able to proceed to security or do I need to go to the ticket counter anyway ?


Re: Check in

Aviator A

I am not absolutely certain, but I think that might mean your flight is cancelled. 


Check your flight status here:


If the flight is still on, obviously, you can clear TSA. If not, I don;t know that TSA will do. TSA electronically verifies boarding passes as you clear security, So I don't know what happens when that verification shows flight cancelled. I suspect you would still be able to clear security, but I am not certain.