Counter open times are not correct

[Muzikgerl]

My son and I, as well as several other people in line, have been standing here for about an hour waiting for someone to open the ticket counter for a 6:35am flight.  It is now 5:35am and no one is here.  I called southwest only to find out that they are NOT required to he here in ELP until 5:45am, except the website says they open 120 minutes prior to the first flight.  Ummmmm, correct me if I'm wrong, but opening at 5:45am for a 6:35am flight is NOT 120 minutes difference...so wth Southwest??  Dropping the ball I see!!!

[dfwskier · Accepted solution]

It sure should not be that way.

However since this is a customer to customer forum this is not the place to file a complaint about it. 

If that's what you want to do, here's how to do it:

https://community.southwest.com/t5/Knowledge-Base/Submitting-a-Suggestion-and-or-Complaint/ta-p/8724...