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Counter open times are not correct

New Arrival

My son and I, as well as several other people in line, have been standing here for about an hour waiting for someone to open the ticket counter for a 6:35am flight.  It is now 5:35am and no one is here.  I called southwest only to find out that they are NOT required to he here in ELP until 5:45am, except the website says they open 120 minutes prior to the first flight.  Ummmmm, correct me if I'm wrong, but opening at 5:45am for a 6:35am flight is NOT 120 minutes difference...so wth Southwest??  Dropping the ball I see!!!

 

 

1 REPLY 1

Re: Counter open times are not correct

Top Contributor
Solution

It sure should not be that way.

 

However since this is a customer to customer forum this is not the place to file a complaint about it. 

 

If that's what you want to do, here's how to do it:

https://community.southwest.com/t5/Knowledge-Base/Submitting-a-Suggestion-and-or-Complaint/ta-p/8724...