Hi SW, our flight from HOU to STL was canceled and we were subsequently placed on multiple flights thereafter before getting on one that got us to STL. However, like many other our bags our still in HOU (tracking via air tags). We have tried to talk to someone at baggage claim, phone (3+ hours on wait with no answer and the number is no longer allowing me to call), email, and will likely try sending a letter at this point…
Can someone at southwest please contact us, we want to let you know where we are and help get the process of receiving our bags started. I can even tell you where the bags are and am willing to work the tarmac if necessary :). Also, new clothes are needed, didn’t get any underwear or socks for Christmas (common’ grandma!) what are reasonable expenses?
I’m not the only one, right??
