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Disabled Preboarding

LancasterLinda
Explorer C

My husband walks with a cane, has had 2 knee surgeries causing his left leg not to bend completely, and carries a disability card from his Orthopedist. He is also 6'4" making it almost impossible to sit behind another seat (much less get in to sit behind it!) Is there anyway he can be assured of a bulk head seat? (We are talking about a non-stop flt between PHL and LAS)

I don't mind being separated from him, since I am not disabled and he does not need my care nor will he or I miss each other (that much) during the duration of the flight. It is his comfort that is important, not mine.

(I wouldn't mind sitting relatively close to him in case he has a problem, but it is not necessary, and I don't want to take advantage of HIS disability.)

Thank you.

1 REPLY 1

Re: Disabled Preboarding

franktravel
Aviator B

"Prior to general boarding, preboarding is available for Customers who have specific seating needs to accommodate a disability, and/or need assistance in boarding the aircraft, and/or need to stow an assistive device. If you have a disability and require preboarding, you should request a Preboarding Document from the Customer Service Agent at your departure gate."

 

The Preboarding Document serves as notification to our Operations (Boarding) Agent that you need to preboard. It's important to keep in mind those Customers who preboard may not occupy a seat on the emergency exit rows. Customers who have any other special needs related to boarding should speak with the Customer Service Agent at your departure gate."

 

We realize that some Customers with disabilities require the assistance of the individuals they are traveling with, and we will allow a travel companion to act as an "attendant" and preboard with a Customer with a disability. In most cases, the Customer requires assistance from only one other person, and any additional family members or friends are asked to board with their assigned group. However, if a Customer needs assistance from more than one family member, then the Customer should be allowed the additional help."