I booked my flight with Early Bird Check in - paid $20 and everything. Yesterday I got a notice that I had been checked in and had the B3 spot. When I went to check in on the app today (my flight is in 7 hours) I had to check in and got a C49 spot?!? Is that right?? What is Early Bird Check in for??? Help?
We had a flight cancelled and they re-booked us and our new boarding passes placed us in the C group. We had paid for EB checkin. I went to the desk and they allowed us to board after all the A group but before the B's when family boarding takes place. Give it a shot
I feel like the only way you could end up with that C boarding pass buying EB is if everyone on the flight bought it which i doubt.
I would send Southwest an email by clicking the contact us link at the bottom of this page to ask for a refund. Usually the people at the airport won't be able to refund EB fees you would need to speak to customer relations.
@smoreho3@mrsstats@TobyLibby This was posted 13 hours ago and the poster mentioned they flew in 7 hours, so this is after the fact posting. I was/am going to suggest that you may just go a bit early and show all your information to the ticket counter and they hopefully can make some type of adjustment for you. I don't know how that works after boarding numbers have been assigned, but maybe you could have requested a pre-boarding pass for the mix-up. I'm curious to know how this came out, can you give us an update please. Thanks.
