Skip to main content

Southwest Airlines Community

Early bird refunds

Howard_Marks
New Arrival

I understand EarlyBird check-in payments are not refundable, even if the ticket is refundable.  Because of this policy, I am hesitant to pay for EarlyBird unless I am absolutely certain I will travel.

 

Given that Southwest is the industry leader in customer friendly fees, why does this policy exist and could Southwest please reconsider the policy.

1 REPLY 1

Re: Early bird refunds

chgoflyer
Top Contributor

EarlyBird Check-In exists primarily as a profit center for Southwest (over $250 million last year alone), which should answer your question.