Error Message 500999999

[Broksonic]

Are there any solutions for this? We have 2 tickets in this state. No luck on multiple laptops, mobile web, mobile app, manage my reservations, or logged in. Logged in, they show on upcoming trips but error in any click.

I’ve called in twice without success, as well as reached out to Mobileappsupport@wnco.co and the rep above without response.

Just  want to make sure the tickets work and are correct! 

[MarkHursh]

Hi There - so sorry for the trouble with this one.  This error is due to an improperly formatted phone number field on your ticket.  I checked with the team and we will be deploying a fix to reduce this error occurrence by the end of the week.  

In the interim, feel free to give us a ring at 1-800-435-9792 or chat with us and we can resolve the issue on your ticket that is causing this error.  When contacting us, please ask the Cohort to double and if needed correct the formatting of your phone number on your ticket.  That should re-enable self-service for your ticket.

Sorry again for the difficulty here and thank you so much for your support!

[Njflyaway]

Is error 404611301 related to this? My flight isn't until the end of this month and I have early bird so it's probably not an issue but I had been wanting to see if I can print my tickets. I like to avoid the check in counter because we don't check bags, but my partner refuses to use apps/mobile tickets so I wanted to print the tickets.

Is 404611301 just because I'm checking in early?

[DancingDavidE]

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@Njflyaway wrote:

Is error 404611301 related to this? My flight isn't until the end of this month and I have early bird so it's probably not an issue but I had been wanting to see if I can print my tickets. I like to avoid the check in counter because we don't check bags, but my partner refuses to use apps/mobile tickets so I wanted to print the tickets.

Is 404611301 just because I'm checking in early?

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Generally, I would say yes - there's nothing to print until T-24 hours prior to your flight.

[Labennett9]

Hi there, 

I’m having the same error on my account: 500999999. None of my flights are showing up in my account, in the app and in browser. 

I checked my phone number formatting and everything looks fine. Any ideas on how to resolve this issue? 

[MarkHursh]

Hi there,

We did find another wrinkle to this issue and we have fix deploying next week on 7/15.

If you don't mind, could you direct message me your Account Number so I can have the team confirm the root cause is the same?

Thanks so much for your support!

-Mark

[MarkHursh]

Hi there - just wanted to let you know our fix for this was deployed on July 15.  Please let us know if you are still having any issues.  Thanks for all of your support!

[slgeibel]

Still getting this message on App and computer. Unable to access the reservation.