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Forced to board

New Arrival

An entire plane was forced to board when the monitors clearly showed a boarding time of over one hour from when they told us to board. Asked the gate agent why this was and was told to board now or leave. Flight crew confirmed that the monitors were correct!! Now we are all sitting in the airplane going nowhere. No water, not allowed to leave our seats. What is this Southwest?! 

2 REPLIES 2
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Re: Forced to board

New Arrival

Now it is much worse!! Been sitting in the plane for over one hour. Flight will now not take off for another hour!! Get it together southwest!! 

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Re: Forced to board

Active Member

It sounds like you had a frustrating experience.

Are you able to provide a flight number, origin and destination, and date of flight? Nothing can be done to investigate what went wrong without this information.