Shout out to Don @ the gate and Kennedy @flight attendant. These guys really know customer service. Thank you for helping my day start off excellent! How? I was bummed because i forgot to check-in early for my flight yesterday and got the dreaded c-status. I asked Don where and how I could possibly pay for an upgrade in my boarding position. He directed me to the customer service desk where they informed me it would be $60 extra $s. I said no thank you. Don was kind enough to turn the situation around and wish me a happy belated birthday and let me board early with the pre-boarding group. Then when i was in flight, Kennedy wished me a happy birthday. I said, “did Don tell you?!” He laughed and said yes and also offered me a free “upgraded” beverage as another belated bday gift. These simple gestures helped me have a much better day. Thank you Don & Kennedy for making the skies a friendlier place to be :0)
