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I have never been placed on hold for so long in my life! over 55minutes at this point with no response at all. Its midnight and I am trying to change a flight that will take off in the morning and the website won't let me do it. This customer service is so bad. Why is no one answering the phones.
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@vbkelly56I always have good luck reaching out to SW on Twitter. The longest I have had to wait for a response back has been minutes. Give that a try... hopefully the outcome will be positive for you.
SWA Passenger, Community Champion
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I'm sorry you are experiencing that! You might also use the Live Chat funcationlity in the SW app. The response time is much quicker!
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sorry to hear you had had a long hold last night. I believe the reason the hold times were so long had to due with the weather in Texas lots of flight delays and cancellations on top of the MAX 8 cancellations which means lots of phone calls.
Hope you got through and we’re able to get things changed
Blake