HOLD forever

[murphypm]

was on hold for over 96 minutes this morning listening to stupid recording over and over and over and over.  was never offered a call back option.  and all because SW cannot figure out out to manage companion passes changes online.  TERRIBLE customer service.

[TheMiddleSeat]

Do you not realize there are multiple major weather events occurring right now and MANY people are dealing with cancelled flights?  If your request is not urgent I suggest you call back another day.  If your request is time sensitive then you should try sending a private message via Twitter or Facebook or use the live chat function in the Southwest app.

--TheMiddleSeat

[jksobonya]

Hi,

Don’t call. Reach out to Southwest on their social media channels. I prefer Twitter and whenever I have a problem someone is there to respond in minutes - even last year in the midst of COVID and constantly changing flights.

—Jessica