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was on hold for over 96 minutes this morning listening to stupid recording over and over and over and over. was never offered a call back option. and all because SW cannot figure out out to manage companion passes changes online. TERRIBLE customer service.
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Do you not realize there are multiple major weather events occurring right now and MANY people are dealing with cancelled flights? If your request is not urgent I suggest you call back another day. If your request is time sensitive then you should try sending a private message via Twitter or Facebook or use the live chat function in the Southwest app.
--TheMiddleSeat
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Hi,
Don’t call. Reach out to Southwest on their social media channels. I prefer Twitter and whenever I have a problem someone is there to respond in minutes - even last year in the midst of COVID and constantly changing flights.
—Jessica