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I purchased early bird check in for a flight from LAS to MKE. I was not checked in automatically, I had to manually check-in. I have verification it was purchased via email and my credit card statement. I understand that I cannot get a better boarding position as the flight is due to leave in a couple hours. How do I go about getting a refund without having to contest the charge with my credit card provider for the service not being provided? Thanks.
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Verify that you didn't receive it by looking at your boarding pass -- if you did receive it, it will say EarlyBird Check-In on it.
If you didn't (which sadly does often happen -- the infamous Southwest "glitch") your best bet is to reach out via Twitter. Alternately, you can call Customer Relations at 1-855-234-4654, but the hold times are often very, very long (1+ hour or more).
Good luck!