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Long wait for service than disconnected

jjulich
New Arrival

Waiting for Cust. Service 3 x but after 120 min, get disconnected ??

 

5 REPLIES 5

Re: Long wait for service than disconnected

dfwskier
Top Contributor

There are so many people calling the airline that the sytems are  being overwhelmed. 

 

That being said, the airline is NOT handling this well.

 

'My suggestion is to send an e-mail and wait for a response. To do so click on the link and pick e-mail from the top left of the page. They will get back to you.

 

https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US

Re: Long wait for service than disconnected

ssyazook
New Arrival

I totally agree with you. I've tried for 2 days to get through.  Southwest is a great company but they have probably the worst phone customer service system I've ever experienced.

Re: Long wait for service than disconnected

SWDigits
Rising Star
Agree with the comment above that this is not being handled well. It may not be feasible but another poster reported that they went to the airport to get everything resolved:

https://www.southwestaircommunity.com/t5/General-Travel-Policies/Help-re-flight-2274-for-3-14-19/m-p...

Customer | Home airport DCA

Re: Long wait for service than disconnected

DancingDavidE
Top Contributor

@SWDigits wrote:
Agree with the comment above that this is not being handled well. It may not be feasible but another poster reported that they went to the airport to get everything resolved:

https://www.southwestaircommunity.com/t5/General-Travel-Policies/Help-re-flight-2274-for-3-14-19/m-p...

If you can do that, this is also a potential approach. I'd avoid DEN, but other than that if proximity and availability make it feasible to swing by the ticket counters in person go for it - stay on the phone the whole time as well to see what connects first.

 

 

 

 

 

 

Home airport MDW, frequent visitor to MCO to see the mouse.

Re: Long wait for service than disconnected

dfwskier
Top Contributor

I REALLY hate to make this recommendation, but feel that I must. If you need to get somewhere in the next day or two MAKE A RESERVATION ON ANOTHER AIRLINE. Seats are filling up and if you wait too long there may be none.

 

Then keep trying to get through to Southwest.

 

If Southwest comes through for you, you can cancel the other reservation and get a refund BUT YOU MUST DO SO WITHIN 24 HOURS.