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Solved! Go to Solution.
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You can express your situation with customer support using the CONTACT US link. Suffice to say, sometimes not everybody has the customer at heart, or something else caused this situation. I hope you get a resolution.
https://www.southwest.com/html/contact-us/index.html
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@teamkellyfive wrote:The MOST UNPROFESSIONAL, MISOGYNISTIC gate agent EVER....Victor immediately jumped in my husband's face angrily asking, "Are you threatening me? You are threatening me!" At which time my husband politely asked to speak to his supervisor. Victor retorted "He's already on his way!" Manager Ward Hughes approached me, immediately apologized and invited me to board the plane.I have never been treated with such misogynistic, disrespectful behavior. I doubt this is the first time Victor has handled a situation with such unprofessional conduct.
If you got to speak to the supervisor right then that's the best case. Use one of the Contact Customer Relations options if you'd like to follow up after your travel is complete.
I would feel confident that the gate agent's attitude will be discussed with the manager.
Re: MDW misogynistic unprofessional gate agent
Re: MDW misogynistic unprofessional gate agent
04-22-2021 01:36 AM - edited 04-22-2021 01:37 AM
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Hmm, sounds fine to me. You were told to follow the FAA regulations, and got annoyed apparently. Then you were called "lovey" when he helped you find your boarding pass. The rest of the fracas was initiated by you and your husband.
I'm surprised if he works in the industry, he didn't realize that's common vernacular for male flight attendants, and possibly also gate agents.
So, much ado about nothing. You are frankly being uptight and overly sensitive. You'll get no sympathy from most folks here, I suspect.
In short, "Relax, Karen".