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Mobile app won’t let me purchase flights and I get “Error: 500999999

Mmorton1122
Explorer C

For the last year, my mobile app won’t let me purchase flights. It is really frustrating as I travel for business a ton, and need to book flights on the fly (pun intended!).i can get all the way to the purchase screen, then I get the error. I don’t know if it is something with my information gay is stored or what. Can someone please help me???

1 REPLY 1

Re: Mobile app won’t let me purchase flights and I get “Error: 500999999

ealbark1
Explorer C

I am having the same issue. It seems to be linked to problems with my stored credit cards. If I manually enter a new credit card, the purchase will go through. If I try to use an existing credit card stored on my account I get this error. It is only on the iPhone app. I have no issues purchasing from the website from my stored credit cards. Very frustrating.