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Negative covid test needed

kk7447
New Arrival

I am very disappointed with Southwest Airlines because I was told the day before my flight that I needed a negative covid test prior to boarding the plane. I was told the state that I was entering was requiring negative tests but I was not aware that I needed one prior to boarding. When I spoke to customer service on the phone to verify, the gentleman stated that my daughter and I would NOT be able to board the plane without the negative test and to click onto the link of each states travel restrictions. I kept asking him if I needed to show proof of the test after arriving to the new state and he insisted it was PRIOR to boarding. This whole conversation should have been recorded which I have proof of date and time. My daughter and I spent half the day driving around trying to get a rapid covid test which would have been covered by insurance had I known days in advance. Not to mention it was my daughters birthday and I wasted half her day to drive around trying to locate a rapid testing center .  I really don't understand why Southwest would give false information.  Somebody at Southwest needs to be held accountable 

4 REPLIES 4

Re: Negative covid test needed

YeahNoMaybe
Active Member

I guess I am confused..... if you were prepared to show test results upon arriving in another state... would you not have those results before boarding the flight to go to that state?

 

I am not criticizing you.... I really am trying to understand the issue.

 

 

Re: Negative covid test needed

TheMiddleSeat
Top Contributor

Airlines are only passing along the information from states and local governments.  The airlines themselves are not requiring tests and are not the ones validating or viewing tests.  If a government agency says to tell passengers a test is required then Southwest is passing along that message.  If the government agency fails to actually check the test then that's on the government agency, not the airline.

 

--TheMiddleSeat

Re: Negative covid test needed

jksobonya
Rising Star

I think you are mistaken - no airline is requiring a negative COVID test in order to fly domestically. The exception is if you are traveling internationally into the United States. Then a negative test is required. 

 

This policy has been in place since January 12.

 

https://www.cdc.gov/coronavirus/2019-ncov/travelers/testing-international-air-travelers.html 

 

—Jessica

Re: Negative covid test needed

NicoleAshley
Employee
Employee

@kk7447, Southwest only requires proof of a negative COVID-19 test when entering the U.S. from an international location, and I sincerely apologize for any miscommunication. As a peer-to-peer forum, we are not equipped to assist you here, but I encourage you to Contact Customer Relations to discuss your situation. Thank you. 

Nicole
Community Manager