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Re: O'Hare Gates

denno
Active Member

Thanks MiddleSeat, I contacted the company a couple days ago.  Awaiting response. 

Re: O'Hare Gates

TheMiddleSeat
Top Contributor

@denno what kind of response are you expecting? The request will be sent to the appropriate people and they will probably update the info at some point. Not much left that needs to be said.

 

--TheMiddleSeat

Re: O'Hare Gates

denno
Active Member

MiddleSeat, what I would hope would be the obvious desired response is that someone will update the airport information link. 

Re: O'Hare Gates

floridaguy
Active Member

I would suggest download the Southwest APP and use that at the airport to monitor your flight information.  That data comes directly from Southwest and doesn't have to wait for the local airport to update their systems.

Re: O'Hare Gates

bec102896
Top Contributor

@denno wrote:

@DancingDavidE  Thanks for an excellent post about the ORD gate situation.  The bigger problem I intended to address initially is why Southwest’s airport information link is so outdated. A more egregious example is for DEN.  Southwest’s 16 new C concourse gates were opened in May with much celebration on the Southwest media link, but now, 6 months later, they still don’t show on the airport information link.  This makes me wonder how many other cities’ listings are not current either. Somebody is not monitoring this information.


Same thing happened when the gates changed in AUS a few years a go the web team isn't the same team who assigns the gates so until someone informs them they don’t know.

 

 once I sent Southwest a message about AUS gates back then it was fixed within a week. 

Re: O'Hare Gates

denno
Active Member

Okay, here's the bottom line of the response that just arrived: "Rest assured, I have documented your feedback for our Senior Leaders via our monthly summary."  (See "Raiders of the Lost Ark," final scene as the crated ark is being wheeled into the recesses of the cavernous warehouse: "Top men are working on this project, Indy!")  Oh well, time will tell.