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Pet Reservations Need to Be Easier

KerriK
New Arrival

I love Southwest and I have been flying with my dog twice a year, every year for 7 years.  But trying to book her reservation is confusing.  I never know which option to press, and there is always a long wait time, etc.  I think it would be a great addition if it were possible to book her reservation online.  Or if that isn't possible, have it be an option on the phone.  Am I changing my reservation? Am I booking a reservation even though I don't pay for her until I get there?  It's just not very user friendly. 

1 REPLY 1

Re: Pet Reservations Need to Be Easier

ZevSupport
Active Member

This is great feedback for the team directly. You can hit Contact Us below, or reach out via DM on social to share this with the SWA team.


Community Champion | LGA based | Companion Pass Holder | Southwest Passenger