I love Southwest and I have been flying with my dog twice a year, every year for 7 years. But trying to book her reservation is confusing. I never know which option to press, and there is always a long wait time, etc. I think it would be a great addition if it were possible to book her reservation online. Or if that isn't possible, have it be an option on the phone. Am I changing my reservation? Am I booking a reservation even though I don't pay for her until I get there? It's just not very user friendly.
