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Southwest Airlines Community

Pet Reservations

New Arrival

I will be traveling with a cat soon and followed the directions on the website to make "reservations" for my pet. I was told I would get an email confirming the reservation. I have yet to receive one and the "HOLD" line is overwhelming LONG (21 mins +) to find out if I will have any problems when the day comes around without this email. Has anyone had any issues being turned away if the reservation is not found??




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Re: Pet Reservations

Top Contributor

You could try reaching out to Southwest on Facebook or Twitter in a DM. They are usually very quick to respond. 


In the meantime you might also check the spam/junk folder just in case. If you use Gmail i would also suggest checking the promotion tab and Social tab as some emails end up in the wrong folder.