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Re: Preboarding Scammers

New Arrival

Totally agree that there will be some who will abuse this privilege.  Personally, I didn't like the new boarding rules.  Of course I don't fall in most of the special groups, so I'm biased.  But doesn't some of these groups include people who want to be treated just like everyone else without all the special treatment.  I get it, but I'm straddling the fence on whether it's fair to all travelers who pay the same amount as others in these groups.  Just my opinion, so I welcome feed back that corrects my assertions. 

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Re: Preboarding Scammers

New Arrival

All this so about disability act, you shouldn't  charge or have a business "class" which bring you more revenue while putting burden on business class paying customer.  I am 62 year man with RA yet I don't consider myself disabled in the sense of pre boarding.  It use to be only used by need.  Now it's expected.  I have "associates" who pre board just because they have luggage and C section tickets. This is wide spread to extent in business communities Southwest Airlines are known as "miracle" flights.  People need wheelchair to get on and the sprint off plane when it lands. I know your answers will be based on some "karma" view of human nature.  But SWA creates the boarding process the throws up theirs hand when abuses ALWAYS occurs.  I am surprised that there hasn't been some sort of class action suit against SWA for failing to give services paid for. 

I think you really need to fix this abuse and stop ignoring your customers.    

I know way do I feel people in need in relation to flyingshould be accommodated, but you can't create a process subject to abuse and just ignore outcomes. 

I think all business and regular flyers are sick of pre boarding done by people wanting better seat or place for bags

 

Also is is LUV to sell at gate a upgrade position just to see other abuse it by pre board policy.  

Don't you all feel Herb would of fixed this.  After all it's SWA creation. 

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Re: Preboarding Scammers

Employee
Employee
Solution

We're sorry for any frustration, @Brian-quigley, and we never want our valued Customers to feel ignored. As you may know, we follow federal regulations in offering preboarding to Customers with disabilities in order to comply with the Air Carrier Access Act of 1986. As a peer-to-peer support forum, we are not equipped to assist you here on The Community, but we encourage you to reach out to us via official channels using the options in the link below. Thank you.

 

Submitting a Suggestion and/or Complaint

Nicole
Community Manager
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Re: Preboarding Scammers

New Arrival

Thanks for responding.    I know SWA are good but varied enforcement and poor human nature does cause a lot of frequent travelers a feeling of unjust entitlement.   

Hope your good intentions can solve this as fair for ALL

 

I m not sure why your are required a handicap placard when using the designated parking spot while you are prevented from requesting such.  

I just can help thinking of a flight I had in Fort Meyers, where 25, old people thought they can preboard just because their old (I can say this because I'm 64 with advance Rheumatoid Arthritis ) and a young guy with a rod sticking out of his leg was literally push aside by the stampede of old farts. Maybe I complaining because I am ashamed of my fellow older travelers 

 

I think if a person has legitimate need they would have appropriate docs so scammers don't ruin it for everyone 

 

Remember it's your procedure and responsiblity to make it fair.  Especially if you are up charging 

 

Maybe I'm just need to retire

 

Thanks

 

 

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Re: Preboarding Scammers

Top Contributor

@Brian-quigley wrote:

 

 

I think if a person has legitimate need they would have appropriate docs so scammers don't ruin it for everyone 

 

Remember it's your procedure and responsiblity to make it fair.  Especially if you are up charging 

 

 Well,  Brian as has been said numerous times in this and other threads on the topic, Southwest has to follow federal law. The law prevents SW from asking to see papers

that document the need to preboard. SW can't ask about why someone needs to preboard. All people have to do is self declare a need to preboard, and federal law tells the airline to believe them - no questions asked.

 

The only way that changes is if the law is changed. Sorry if you don't like tha fact, but it is a fact.

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Re: Preboarding Scammers

New Arrival

FYI, Preboarders are not allowed to sit in the emergency exit row.  HOWEVER, Preboarders may have a significant need to sit in the bulkhead seats and the ACAA  specifically states that they cannot force the disabled to sit or not sit in particular seats unless it affects the safety (i.e.  they cannot perform the tasks necessary for sitting in the emergency exit row.)  So trying to force the disabled to not sit in the first rows is not going to happen.  

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Re: Preboarding Scammers

New Arrival

So, if a preboarder has a "significant need" to sit in a bulkhead seat on a traditional airline, do they simply select the first available first, business class or economy comfort seat they see? Of course not, as those seats have already been purchased by another. So just because Southwest has "open seating" why can't they simply identify the first-row seat as "Business Select" reserved for those who have paid the fare?
I have no problems whatsoever with preboarders be they physically or mentally disabled, military, old or young, claustrophopic or apt to vomit in other than a window seat. I do, however have a real issue paying over $800 for business class select, holding A1 and A2 and having to walk past the first several rows filled with folks who could just as easily sit in other seats (as they would have in most any other airline).

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Re: Preboarding Scammers

Rising Star

@davesacenet wrote:

I do, however have a real issue paying over $800 for business class select, holding A1 and A2 and having to walk past the first several rows filled with folks who could just as easily sit in other seats (as they would have in most any other airline).


I am drawn by discussions of the boarding/seating process and, as another customer, it's really interesting to see the dynamics of Southwest positioning of things versus the ensuing customer reactions.

 

All I'm doing here is simply listing how Southwest positions two items:

 

Boarding (click here for the direct source)

"Customers board the plane based on boarding group (A, B, or C) and number (1-60). Boarding positions are assigned when you check in and will be displayed on your boarding pass."

 

"General boarding starts with Business Select customers, who are guaranteed positions at the front of the A Group, followed by Rapid Rewards tier Members and the remaining Customers in the A Group, children age six and under and a guardian, then groups B and C. Learn more about our boarding process."

 

"We have an open seating policy, so feel free to sit in any available seat when you get onboard."

 

Business Select (click here for the direct source)

 

"Purchasing this fare will enable you to receive priority boarding in the A1-A15 group" (this is the first of many bullet points listed on the page).

 

 


Customer | Home airport DCA
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Re: Preboarding Scammers

Top Contributor

@davesacenet wrote:

So, if a preboarder has a "significant need" to sit in a bulkhead seat on a traditional airline, do they simply select the first available first, business class or economy comfort seat they see? Of course not, as those seats have already been purchased by another. So just because Southwest has "open seating" why can't they simply identify the first-row seat as "Business Select" reserved for those who have paid the fare?
I have no problems whatsoever with preboarders be they physically or mentally disabled, military, old or young, claustrophopic or apt to vomit in other than a window seat. I do, however have a real issue paying over $800 for business class select, holding A1 and A2 and having to walk past the first several rows filled with folks who could just as easily sit in other seats (as they would have in most any other airline).


Although practical, the wording in the terms from the FAA that I'll paraphrase is that if the seats are not assigned, then they can't be "partially" assigned.

 

Obviously moving to a fully assgined cabin would be one solution, which Southwest has been avoiding. 

 

 

Home airport MDW, frequent visitor to MCO to see the mouse.
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Re: Preboarding Scammers

New Arrival


Although practical, the wording in the terms from the FAA that I'll paraphrase is that if the seats are not assigned, then they can't be "partially" assigned.

 

Obviously moving to a fully assgined cabin would be one solution, which Southwest has been avoiding. 

 

 


There's the solution! 

 

Why not allow only the very few "Business Select" customers who have essentuially (in many circumstances) paid double (or more) the fare for a free drink coupon and an earlier boarding postion to pre-select their seat at the time of purchase.  I realize it would be one more thing for the cabin crew to deal with, but they could easily place a "reserved for_____" sign on those very few seats prior to boarding.  

 

Problem solved!