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Re: Preboarding Scammers

Top Contributor

@Aztraveler wrote:

I recently heard a passenger say that he bought a collapsable cane for $20.00 and keeps it in his carry on bag specifically for southwest preboarding. He even bragged that he had never used the cane but the $20.00 investment has allowed him to preboard without buying business select fares!


That's just a whole different level to brag about it openly, what a miserable person.

 

Home airport MDW, frequent visitor to MCO to see the mouse.
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Re: Preboarding Scammers

Active Member

My neighbor has been scamming for a couple of years now. She just did it again last week. She also has a cane that collapses and sometimes uses a knee brace (on the outside on her clothing). She is very phsically capable. Last week, she pre boarded with her husband (who "helped" her boarding). Then her two sons accompanied her as well.  She laughs about it and even will post it on Facebook. She just wants the first few rows, overhead bin space, and her family sitting together.  Now, her sons do it.   

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Re: Preboarding Scammers

New Arrival

Rally - You are missing the point.  The preboarders do not materially impact the folks who would otherwise board after A15.  The frustration comes from buying Business Select, checking in exactly 24 hours in advance, lining up as A1...then waiting for the first 4-5 rows to fill up before you are allowed to board.  

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Re: Preboarding Scammers

New Arrival

I do all of that and I always see numerous people with no signs of needing assistance getting pre-boarding passes just by asking for them. They do not require an explainer as to why you need it. I still fly other airlines sometimes other than SWA when going somewhere SWA doesn’t fly and you never see anyone pre-boarding on United or Delta unless they have a visible physical need because everyone on those flights already know where they sitting and pre-boarding cannot change that. 

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Re: Preboarding Scammers

New Arrival

Southwest just needs to follow it's written policies. It states that preboarding and family boarding occurs After "A" boarding. Those of us that pay a SIGNIFICANTLY higher ticket price have had many conversations at the gate as we watch 15-22 passengers preboard about spending less on our tickets and buying the priority boarding pass which would save us hundreds of dollars on each ticket and secure the same seats. Policy also states that 1 guest can accompany a disabled passenger and 2 passengers can accompany a child BUT I've seen gate attendants allow 5-8 guests accompany one special needs passenger. Yes I was A1 on my last flight and watched 22 passengers board before me. 7 of which were a whole family that accompanied one senior who bragged the entire flight about getting such good seats all together for such low prices. 

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Re: Preboarding Scammers

Rising Star

@Aztraveler wrote:

It states that preboarding and family boarding occurs After "A" boarding.


@Aztraveler I don't think that is correct.  Preboarding starts first (think of someone who needs a specific seat and/or needs assistance to board) followed by general boarding, to include the situation and sequence you mentioned.

 

Here is the Southwest wording (with sources):

 

"Preboarding"

"Preboarding is available for Customers who have a specific seating need to accommodate their disability and/or need assistance in boarding the aircraft or stowing an assistive device."

(source: https://www.southwest.com/html/customer-service/unique-travel-needs/customers-with-disabilities-pol....)

 

The next sentence is potentially confusing but it is a separate thought and references general boarding:

"If a Customer with a disability simply needs a little extra time to board, we will permit the Customer to board before Family Boarding, between the “A” and “B” groups. Those Customers who need extra time to board will receive a new boarding pass with an extra time designation. The designation serves as notification to our Operations (boarding) Agent that the Customer should be permitted to board before Family Boarding."

(from the same source page)

 

A separate page provides additional detail for General Boarding:

"General boarding starts with Business Select customers, who are guaranteed positions at the front of the A Group, followed by Rapid Rewards tier Members and the remaining Customers in the A Group, two adults with children age six and under, then groups B and C."

(source: https://www.southwest.com/html/customer-service/airport-experience/index-pol.html)

 

 


Customer | Home airport DCA
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Re: Preboarding Scammers

New Arrival

Thank you for pointing that out. The fact still remains that Southwest has either lost control or chooses not to enforce boarding policies as written. And loyal business select customers are observing with eyes wide open hence reevaluating our purchasing patterns. The prices we are paying can afford us (on other airlines) HUGE comfy first class assigned seats, personalized service, free checked bags, unlimited free beverages,  a restroom dedicated to us and most importantly a feeling that our upgraded purchase price provides actual value in the aforementioned perks.

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Re: Preboarding Scammers

Top Contributor

@Aztraveler wrote:

Thank you for pointing that out. The fact still remains that Southwest has either lost control or chooses not to enforce boarding policies as written. And loyal business select customers are observing with eyes wide open hence reevaluating our purchasing patterns. The prices we are paying can afford us (on other airlines) HUGE comfy first class assigned seats, personalized service, free checked bags, unlimited free beverages,  a restroom dedicated to us and most importantly a feeling that our upgraded purchase price provides actual value in the aforementioned perks.


 

If that's the alternative, and you're constantly disappointed with Southwest, why would you continue to choose them?

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Re: Preboarding Scammers

New Arrival

Just boarded a flight with 24 preboarders, about 10 of whom were just tag-along family.  What a fiasco.

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Re: Preboarding Scammers

New Arrival

I have flown Southwestern Airlines faithfully now for years and have decided enough is enough. I am A-list plus with companion status and travel with a large suitcase and tools for weeks. Now some of the airports I go to no longer have an counter for Business Select or A-List and when I wait in the regular full service line I get told by the counter agents to “use the self check in stand” and not wait in line for a counter person. Even after I try to explain I have to pay for my overweight bags before checking them in and I am A-list flying on a business select ticket they do not seem to care and only want to take the already tagged bags from customers that have already have boarding passes. I have already started flying United and Delta. I can get where I am going for the same ticket price and available flights. If my loyalty means nothing then why be loyal. My wife is not traveling as much now so the companion status isn’t as important and watching the people abuse the pre-boarding policy is annoying. When I fly United and Delta they assign everyone a seat number and it’s amazing how there are only 1 or 2 preboard people compared to the countless ones on SWA. I have done a lot of research on this claim that some preboarders have to sit next to window or they get sick. Only thing I can find is people that are nauseous may need to open a window to avoid getting sick. If having to see where you are going to avoid getting sick is a real thing then please tell me what this illness is called because my doctor couldn’t.