Add boarding pass to Apple Wallet button does nothing

[erosenberg]

how do you turn off pi-hole? i've looked for it on my phone, but don't see it.

[erosenberg]

It's almost November, and still not fixed for me. This is so ridiculous that a fix has been needed for a couple of years now, and it has not been done. 

[erosenberg]

I have had this issue for the last couple of years. Southwest knows nothing about a fix. I tried turning off VPN, but it automatically goes right back on. How do I stop it long enough to see if that's the issue? Or how do I add SWA to my whitelist, if that's what I need to do?

[MarkHursh]

Hi there,

Sorry for the trouble.  I confirmed with our mobile engineering Cohearts that we indeed did fix this over the summer.  

If you are using a VPN or an ad-blocker that may be causing the issue. If you can whitelist the VPN, here's the Add to Wallet button domain https://wallet-api.urbanairship.com/

This goes to a third party vendor that we use to create our Apple Wallet Passes.

I hope that helps.  Thanks for your support of Southwest!

[zaleon]

I can confirm whitelisting the listed Wallet url does fix the issue if you're using a pi-hole to block ads. I found it in my pi-hole block logs and white listed the A record as shown below.