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Southwest Airlines Community

Remediation

dclayton4473
Explorer C

So we are experiencing the ultimate negative of Southwest today. A cancelled flight, not weather related changing a 2 leg cross country flight with A boarding passes into, a 4 leg cross country flight with C boarding passes... seems like this should be on Southwest not on us =(

3 REPLIES 3

Re: Remediation

TheMiddleSeat
Aviator A

You arrived at your destination?  For all airlines, that is the requirement.  If you write a nice letter explaining what happened to you it's likely you will receive some vouchers.  Use the contact us link at the bottom of the page and send a message.  Were vouchers not offered when your itinerary was redone?

 

--TheMiddleSeat

Re: Remediation

floridaguy
Aviator C

The same thing could have happened if you traveled by car.  Accident, weather, road closure, unusually heavy traffic, etc.  It happens.

 

I prefer to write to the CEO whenever I have a substandard experience.  You will likely receive a LUV voucher in apology for your mishap.

Re: Remediation

DancingDavidE
Aviator A

@dclayton4473 wrote:

So we are experiencing the ultimate negative of Southwest today. A cancelled flight, not weather related changing a 2 leg cross country flight with A boarding passes into, a 4 leg cross country flight with C boarding passes... seems like this should be on Southwest not on us =(


If you had A-position from being A-list then you can still board at "A61" which should have helped.

 

Four legs is extreme, you must be starting and ending at some awkward airports, sorry to hear that.

 

 

Home airport MDW, frequent visitor to MCO to see the mouse.