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SLC Flight Delayed & Connecting Flight Left Early Stranding Passengers

Explorer C

Here's a VERY disheartening travel experience from today (3/20/23) with the airlines that uses a heart for its logo.


Here are the facts: 2 Passengers on SW Flight 2566 (3/20/23) left SLC for MDW were delayed 37 min. because of weather and landed at 7:40 p.m. arriving at Gate B1.  Passengers on flight 2566 had a connection in MDW for a 8:00 p.m. direct flight to ROC at Gate B 17 (Not too far from Gate B1).  Passenger arrived at the gate with spouse at 7:55 p.m. and 4 others to board flight 139 flight from MDW to ROC. 


Gate agent closed the door early and DIDN'T let them board. Meanwhile, the flight left at 7:59 p.m. (not 8:00) and is landing 10 minutes early in ROC. They knew the passengers were coming and they rescheduled them to the 5:00 a.m. flight tomorrow BEFORE they even had a chance to get to the gate.  Serious breach of any type of customer service. 


In other words, the heartless airline couldn't wait for the 2 (and probably more passengers) to walk a few gates to get on their flight and meanwhile flight 139 left a minute early and is landing 10 minutes early. Glad the pilot and crew can get in early while the stranded  passengers have to wake up at the crack of dawn for the 5:00 a.m. flight to ROC (via BWI) and miss a day of work. 


The gate agent and pilots really couldn't have waited a few minutes for the passengers to avoid a 3:30 a.m. wake up call tomorrow and a day's worth of travel? What happened to the airlines monitoring where its passengers are located on its connecting flights???




Re: SLC Flight Delayed & Connecting Flight Left Early Stranding Passengers

Aviator C

You should have been at the gate on time.  Period.

Re: SLC Flight Delayed & Connecting Flight Left Early Stranding Passengers

Aviator A

Doors close 10min before the flight time so even with arriving at 7:55 you would be within that 10min window. could they have delayed the flight sure but if they hold for you but not someone else it creates issues also they see it as 2 people vs 100+ for inconvenience it’s easier to deal with 2 people. 

Also maybe the crew was close to timing out so if they wait for delayed passengers that could cause an entire plane to be cancelled because they waited on 2 people. There are a lot of factors that go in to waiting or going but 2 people isn’t a lot to them I get it being stuck is no fun 


maybe write an email to southwest and they can give a voucher as a goodwill gesture even though it was a weather delay that caused this.