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SOUTHWEST CEO CHALLENGE
I challenge the CEO of Southwest to go through the process of dealing with baggage that was lost/delayed as well as getting reimbursement from the damage incident department.
I will buy you a steak dinner and drinks anywhere you want if at the end of this challenge your process is as streamline as your flight service. If not you shall reciprocate!
Take a look at my incident number (LZWN502485717) and you try to deal with it like I am..... "Block off half your day because this is what you will need" I AM DONE!!!
Challenge Thrown Down!
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As a customer to customer forum you would have more luck resolving your incident working with customer relations. Contact Customer Relations
Good luck
--TheMiddleSeat
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I have tried that multiple, multiple, multiple times.
I would not need luck if the baggage incident department could simply do its job!
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If customer relations is being unresponsive, you could always write a letter to the CEO:
Gary Kelly
CEO
Southwest Airlines
P.O. Box 36647
Dallas, Texas 75235
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I honestly hope you write the letter and see if he takes the challenge. I would love to see the results