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SOUTHWEST CEO CHALLENGE

New Arrival

SOUTHWEST CEO CHALLENGE

I challenge the CEO of Southwest to go through the process of dealing with baggage that was lost/delayed as well as getting reimbursement from the damage incident department.

I will buy you a steak dinner and drinks anywhere you want if at the end of this challenge your process is as streamline as your flight service. If not you shall reciprocate!

 

Take a look at my incident number (LZWN502485717) and you try to deal with it like I am..... "Block off half your day because this is what you will  need"  I AM DONE!!!

 

Challenge Thrown Down! 

 

4 REPLIES 4
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Re: SOUTHWEST CEO CHALLENGE

Top Contributor

As a customer to customer forum you would have more luck resolving your incident working with customer relations.  Contact Customer Relations 

Good luck

 

--TheMiddleSeat

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Re: SOUTHWEST CEO CHALLENGE

New Arrival

I have tried that multiple, multiple, multiple times. 

 

I would not need luck if the baggage incident department could simply do its job!

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Re: SOUTHWEST CEO CHALLENGE

Top Contributor

If customer relations is being unresponsive, you could always write a letter to the CEO:

 

Gary Kelly

CEO

Southwest Airlines

P.O. Box 36647 
Dallas, Texas 75235

 

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Re: SOUTHWEST CEO CHALLENGE

Active Member

I honestly hope you write the letter and see if he takes the challenge.  I would love to see the results