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Southwest Airlines Community

Sacramento flight home.

Cynbod
Explorer C

I was flying home, to San Diego , after a Easter visit with my son and family. I was with my daughter and her 22 month old son. She became sick the morning of our flight home and we couldn't change our flight without paying $85 a flight. So, we made our flight even after a trip to the ER that morning. At check in they saw she was not well and they were so helpfull and gave us pre-board pass. When we boarded the plane they were so helpfull seeing she was ill and had a toddler with her. It really helped the hour and 20 minute flight tolerable. Thank you!