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Re: Saving Seats Problem - Here is what you can do

dfwskier
Top Contributor

@Jtravel wrote:

Today I paid for early check in. When I boarded a passenger had saved 5 seats by putting bags all over them. I could have insisted on sitting in one but then would have been in a group of people mad at me. Why even have assigned boarding order if you let people save seats? It’s clear in this case 1 person in the group of 6 paid $15 and used it to seat 6 people. I think a solution could be to allow seat saving from the middle of the plane back so that cheaters don’t get the prime seats.


There have been many suggestions about what to do about seat saving. Yours is one that, IMO, actually makes sense. Thanks for sharing it!.

 

Since this is a customer to customer forum, it is not the best place to actually get the airline to evaluate your suggestion. I'd suggest that you e-mail the airline. To do so, click on "contact us" at the bottom this page and then pick e-mail from the choices listed on the top left of the ensuing page.

Re: Saving Seats Problem - Here is what you can do

spacecoastbill
Active Member

There is already a solution to seat saving.  

 

Sit where you want.

 

Why worry about others being mad because they want to game the system and be cheap?

 


@Jtravel wrote:

Today I paid for early check in. When I boarded a passenger had saved 5 seats by putting bags all over them. I could have insisted on sitting in one but then would have been in a group of people mad at me. Why even have assigned boarding order if you let people save seats? It’s clear in this case 1 person in the group of 6 paid $15 and used it to seat 6 people. I think a solution could be to allow seat saving from the middle of the plane back so that cheaters don’t get the prime seats.


 

Re: Saving Seats Problem - Here is what you can do

buzzchris
Active Member

I flew SW for business (law enforcement) for over 11 years.  A couple of times, as a LEO ( the FAs knew I was an LEO). I was asked to intervene because someone aggressively took a saved seat and an argument broke out,..almost a physcial fight. (We were still on the ground, they should have called airport police, not me...but that's another story).  If some does take a saved seat, (which they should be allowed to,..remember, no SW saved seat pollicy) , be prepared for possible confrontations. 

Re: Saving Seats Problem - Here is what you can do

dfwskier
Top Contributor
Solution

@buzzchris wrote:

I flew SW for business (law enforcement) for 11 years.  A few times, as a LEO the FAs knew I was an LEO and armed. More than four times, I had to intervene because someone aggressively took a saved seat and an argument broke out,..almost a physcial fight.    I have seen twice, a passenger in the A1-A15 group save two entire rows for their family  who were in the C group.     I am all for saving ONE seat, only one seat, for your spouse or a family member. I am all for no saving of seats in the premium emerg exit row seats. 


As i said in my response to your other post, if you don't like the polcy, you should e-mail the airline.

Re: Saving Seats Problem - Here is what you can do

DfDrPepper_23
Active Member

@Jtravel I would amazed if bags purchased the tickets to buy a seats for their flight, I would of leave them alone, other than that, I would confront the passenger to....... wait a minute! Didn't the airline allows more than two bags per passenger or did the passenger paid for more than two bags? I would love to confront the passenger by throwing their bags out of the seat, There is no excuse for holding the seats with bags. More than two bags should be in cargo. Sick peoples!

Re: Saving Seats Problem - Here is what you can do

tnsplayer
New Arrival

Gee!  No wonder Early Bird check in has nearly doubled in cost!!!  So instead of addressing the situation of people who obviously game the system SWA has decided to let the rest of us who are willing to pay for this benefit subsidize the cheaters....sounds like the "new" American way of life unfortunately.  

 

I'm not that old (Gen X) but I remember when people took pride in taking care of themselves, paying their own way,  and doing the right thing.  

Re: Saving Seats Problem - Here is what you can do

Rocklintraveler
New Arrival
 

Southwest Airlines has a serious problem with people who try to save seats for traveling companions. The seats that they save are the seats that people try to obtain by paying extra fare for early boarding. Today (28 July 2019) two of the eight seats in the exit rows were saved by passengers on flight 5531 from LAX to SMF. My very tall, 21- year-old grandson had paid for early boarding and requires the exit row to be comfortable. After arguing with the woman saving the seat, we directed our grandson to sit in the seat and told her that we had paid the extra fare and were entitled to sit there and that she was ripping us off by saving a seat for her companion. The flight attendant did nothing. After the flight, the seat saver's companion cursed our son-in-law for imvoking the open-seat policy. These sort of altercations spoil the trips of tall passengers who pay for early boarding and are deprived of exit row seats by those who are too cheap to pay for early boarding and try to obtain the same result by collusion. The fact that flight attendants do not enforce the open seat policy shows that Southwest is not concerned with fairness and enforcement of its own rules. These altercations also spoil the trip for those who try to save seats and fail. As a result of not enforcing rules about open seating, the passengers are left to settle their own grievances and all parties involved can develop bad feelings about Southwest Airlines. This problem is occurring with greater frequency on our flights.

Re: Saving Seats Problem - Here is what you can do

chgoflyer
Top Contributor

Just to be clear (which isn't a solution to your problem, unfortunately), the flight attendants do nothing because there is no policy to enforce. Southwest officially has no policy for or against seat saving. 

 

Your best bet is to contact Southwest directly to voice your concerns, using any of the methods shown at the bottom of this page. (This is a customer-to-customer forum.)

Re: Saving Seats Problem - Here is what you can do

CateK
New Arrival

I’d agree - and if you’ve paid for the early bird only to have your seat choices taken away by seat savers, perhaps call the airline to have your money refunded. It doesn’t solve the issue but maybe it will help if people start asking for their money back. No idea if they’ll honor a refund because of this, but it sure is worth asking the question 

Re: Saving Seats Problem - Here is what you can do

dfwskier
Top Contributor

@CateK wrote:

I’d agree - and if you’ve paid for the early bird only to have your seat choices taken away by seat savers, perhaps call the airline to have your money refunded. It doesn’t solve the issue but maybe it will help if people start asking for their money back. No idea if they’ll honor a refund because of this, but it sure is worth asking the question 


Once purchased, Early Bird is non refundable unless the airline cancels your flight, so your suggestion won't work.

 

If you feel strongly about don't buy the product, and check in 24 hours before flight time.

Note: your boarding position will ALWAYS be worse than those that buy Early Bird because the airline assigns their boarding positions 36 hours before flight time.

 

The only thing Early Bird guarantees is that you'll have a better boarding position than those that check themselves in.