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Re: Saving Seats Problem - Here is what you can do

msp1954
New Arrival

Hello Nicole,

Actually I disagree - since nearly every SW flight I have boarded has Flight Attendants make an announcement saying SW has an "open seating policy" which on face value equates to (and some have said this), "any unoccupied seat is available for passengers to sit in."  How can you say that these FA statement are the same as saying "no seat saving".  If this isn't what it means, then the FA's should be saying we have open seating, but you may save a seat next to you for a family member or friend.  You really can't have it both ways. 

Re: Saving Seats Problem - Here is what you can do

TiredOfIt
New Arrival

I had to Google 'The Golden Rule' Treat others the way you'd like to be treated. I would like to be treated 'FAIRLY' Is it fair for someone who is saving the seat I paid extra for? NO! I think making it Fair for everyone would be following the Golden Rule even if that means I'm sitting on peoples stuff

Re: Saving Seats Problem - Here is what you can do

NicoleAshley
Employee
Employee

@DfDrPepper_23,

 

Demonstrating a biased, hurtful attitude is not condoned at Southwest Airlines. Indeed, discrimination for any reason is wrong. While this Community is a peer-to-peer support forum, we encourage you to contact us via the options in the link below. Thanks!

 

https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US

 

 

 

 

Nicole
Community Manager

Re: Saving Seats Problem - Here is what you can do

CliffOnTheRoad
Active Member

because of our Community Manager's suggestion, I just sent an email to them requesting management read this forum's postings, the attendants being ill-prepared to handle conflict and the extra $15 fee paying customers NOT geting the value they paid for.

Re: Saving Seats Problem - Here is what you can do

Niki82
New Arrival

Please just be careful when you do, Becaise you know they have some people worh issues where a certain points something can escalate especially if your putting your hands on people's personal belongings. I'm just asking you to please be extra careful when you try that approach that's all .Best of luck and let me know how you make out. 

Re: Saving Seats Problem - Here is what you can do

CateK
New Arrival

On a flight just last week, 2 different families (who both had multiple folks pre-board) saved seats using canes across multiple rows in the front of the plane. When other passengers voiced their displeasure with this, the people who saved the seats got upset, and the flight attendants got involved. Ultimately the flight attendant stated that Southwest does NOT have a policy AGAINST saving seats…. Which was news to me. It seems inappropriate to save more than a single seat, unless perhaps you have small children with you, or a person who needs assistance throughout the flight. I don’t see how it is reasonable to save 5 rows of seats. I was flying by myself so I didn’t really care either way for this flight, but had I been flying with my kids and needed a seat together, I might have taken issue with this as well. 

Re: Saving Seats Problem - Here is what you can do

bwallet
Active Member

I once saved two seats for my wife and then 6 year old daughter. Honestly, once or twice, I've seen some egregious saving, but I really don't see that this is really that big of a deal. Citing a case where someone saved a seat at the front and you had to go way back doesn't mean you lost that seat...presumably, if someone hadn't saved that seat, someone else would have taken it well before you boarded.

 

The issue with "any available seat" is that "available" isn't defined. They don't say any seat without someone sitting in it. If I'm saving a seat, then I simply tell you that it isn't available. You are just going to sit there anyway? If I'm saving a seat, I'll be sitting in the aisle seat. Are you going to commit assault to get to that seat? If so, I'm pressing charges.

 

I have only flown domestically with someone else once in the past 3.5 years so this doesn't really apply to me. But, as I said, this is doesn't seem to be the major problem some want to make it out to be.

Re: Saving Seats Problem - Here is what you can do

SS555
New Arrival

I have done exactly that for years on SWA.  If there’s a seat that I want, I take it.  I move items and if challenged, tell the person trying to save the seat there are no “saved seats” on SWA.  Generally folks comply without further argument, but once I had to ask the person if they wanted me to call a flight attendant.  They picked up their stuff and left. 

I’m obviously not trying to make friends, but I am trying to educate people. If SWA has a policy of no seat-saving, then people need to comply and SWA needs to enforce. It’s not fair to those that check-in on time to let latecomers get prime seats because their friend saved it for them.

Re: Saving Seats Problem - Here is what you can do

dfwskier
Top Contributor

@SS555 wrote:

 . If SWA has a policy of no seat-saving, then people need to comply and SWA needs to enforce. It’s not fair to those that check-in on time to let latecomers get prime seats because their friend saved it for them.

 

But Southwest DOES NOT have a policy that prohibits seat saving. Seat saving allows families with different boarding positions to sit together. I suspect that is important to more than a handful of travelers.

 

You keep trying to force the issue and eventually someone will give you a black eye.