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Service dog not marked on boarding pass

Explorer C

Have a round trip flight. Flight to Colorado boarding pass was mark for Special Assistance. 

Checked in to go home today. Pulled up boarding pass, but was not marked for Special Assistance. Been on hold for over an hour last night and no one answered. Been on hold for  an hour and 50 minutes. Still saying "someone will be with you as soon as possible"

Any suggestions? Flight suppose to leave in 8 hours.


Re: Service dog not marked on boarding pass

Aviator C

When you check in at the gate tell them that you need special assistance.  They will give you a boarding pass noting just that.

Re: Service dog not marked on boarding pass

Aviator A

Add the notation online:


Customers can notify us in advance if they will be traveling with a trained service animal. When booking a new reservation: 


On the Passenger & Payment Info page, click the Special Assistance link. 

Select relevant options.

Scroll down to complete your reservation. 

If a reservation has already been created, you can add your trained service animal information following these steps: 


From any page on®, click FLIGHT | HOTEL | CAR | VACATIONS. 

Under Flight, select Manage Reservations.

Input the requested information—confirmation number, first name, last name—and click Search.

Under the Passenger’s name, click the Special Assistance link.

Select relevant options.

Click Update Information.