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The Good, The Bad, and The Not So Ugly

Frequent Flyer B

1st some of the Bad: My Direct flight to Pensacola was delayed over 4 hours on Tuesday, odd first they cancelled the continuation of the flight to Dallas, and then an hour later said they had to "find another plane."

The Good: Flight arrived safely in FL Tuesday night. 

More Good: I got an email promising me a $100 Luv Voucher for "the Trouble"

More Bad: My return Flight to BWI on Friday afternoon 5:15pm was cancelled at about 1:30pm.

More Bad: 1st available flight was Sat @1040 via MCI to BWI @08:05pm.

More Good: I left my Phone# and received a call back from SWA Customer Service spot on time wise. I explained I did not see that timing of flights as realistic for success given I would be flying west 2 hours to fly east 3 hours with weather conditions & limited options in Kansas City for rebooking that late in the day.

More Good and The Not so Ugly: The SWA Rep was very friendly and helpful but we could not find a more practical path back to BWI Saturday, so I booked a flight on Delta. and assured her I would be using my "credit" next week. Which I have booked.

This is one of the reasons I use SWA. 



Re: The Good, The Bad, and The Not So Ugly

Aviator A

Certainly not ideal, but a healthy way to handle the situation.