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Upgraded Boarding Tracker on Chase website

cynthiad14
Explorer C

I have the priority credit card. I just went to check my $75 credit tracker and 4 upgraded boarding’s tracker on the Chase website. The boarding tracker was gone. Have they already stopped giving the 4 upgrades? If not, how can I make sure of the number I’ve used?

3 REPLIES 3

Re: Upgraded Boarding Tracker on Chase website

bballflyer
Frequent Flyer B

I saw this same thing and thought maybe they update it after the month closes, but it still isn't there.  

Re: Upgraded Boarding Tracker on Chase website

bballflyer
Frequent Flyer B

I finally had time to call Chase about this 1) to see how many I have left and 2) to see why it wasn't on the tracker.

 

Long story short, chase was able to give me my balance after talking to two different people and getting two different answers.  I feel like the 2nd was the more likely answer based on the renewal dates I was seeing on the tracker for the $75 credit.  

 

As for getting to the bottom of why the tracker was not there... I was told to call SW, then SW told be to call Chase back and then on the phone with Chase for 45 minutes, passed around to 5 different people then automatically hung up on when on hold with the 5th, I did not get an answer.  I also contacted Chase's X customer support and they supposedly are trying to get to the bottom of it, but we shall see.  

 

If anyone else can see their upgrade tracker or not please comment.

Re: Upgraded Boarding Tracker on Chase website

BobNoxious123
Explorer C

I can no longer see the 4 upgraded boarding tracker.  It does SAY I am entitled to benefits of 4 upgrades but nothing shows remaining.  (I know there should be 4 since the card renewed a month ago).