Website access problem after "Search" for Book Flight

[alexeyzhuk]

Hello.

Online with Terminal server with IE11 or Google Chrome, on the Search Flights page, I enter departure, destination, dates... press "Search".......and error page like below:

"Access to www.southwest.com was denied You don't have authorization to view this page.
HTTP ERROR 403"

Then I create account, login to Southwest with my account, try doing same - again error as above.

Followinf issue related just with Flisght page - all other page working well. Also as I mentioned above it is Terminal server and all uthers have same problem.

I try to clear cookies, cache, reset IE11 and Chrome, use VPN with another IP - perhaps  your security block our server - same  error.

Same time when I am not searching on main page and use link below - everithing working perfectly.

https://www.southwest.com/air/booking/index.html?clk=GNAV-FLIGHT

I will be glad for you help.

Thank you.

[dfwskier]

It seems that Soutwest security does till block people in certain countries.

What country are you in?

Have you tried the Southwest cell app in CELL DATA mode and not WiFi?

[jassonesa]

This ongoing issue is getting really old! I guess I will just have to fly American or Delta seeings how Southwest can't get their issue resolved. And I am in New Mexico in my office trying to book flights, YES THIS IS IN THE UNITED STATES OF AMERICA!

[dfwskier]

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@jassonesa wrote:

This ongoing issue is getting really old! I guess I will just have to fly American or Delta seeings how Southwest can't get their issue resolved. And I am in New Mexico in my office trying to book flights, YES THIS IS IN THE UNITED STATES OF AMERICA!

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Well, this shouldn't be happening in the US.

I'd suggest clearing cache in your preferred browser. You might also want to try a different browser.

[mattw922]

I have this same problem on Chrome 75.0.3770.80. I have tried it in Incognito mode (so everything signed out, no cookies, no extensions) and I get the same result. It loads fine in Firefox.

[dfwskier]

Chrome 74.0.3729.159 seems to be OK

[krdshrk]

Is the RDP/Terminal server you're connecting to hosted in AWS?

I'm seeing the same issue via our Citrix/RDP servers.