Skip to main content

Southwest Airlines Community

Re: What is the PreBoard Qualification

dwjr
New Arrival

As an A-List Preferred customer for the past few years, I completely agree that pre-boarding is out of control and that the market value of Southwest status is rapidly dwindling.

 

Southwest also makes it hard to argue with their standard “auto-gen” response that they are just following federal regulations.

 

So here’s a proposed solution.  Like all airlines, Southwest has a significant lobbyist presence in DC.  Rather than pushing the company in a general way, let’s get them to expand their response to:

 

a) we agree there is a problem (what SW gate attendant doesn’t hold their breath many times per day as large family groups and the otherwise healthy and spry pre-board) but our hands are currently tied, BUT;

b) we are actively lobbying for changes to federal regulations to better ensure this accommodation is not abused.

 

I think it’s much more effective for concerned customers to push Southwest to acknowledge the problem and describe how they are lobbying for regulatory change.

 

As Southwest often monitors these thread, here’s your chance.  What say you?  Regardless of the regulations, is there a problem or not and what are you willing to do about it with your influence?

Re: What is the PreBoard Qualification

TheMiddleSeat
Top Contributor

@dwjr wrote:

As Southwest often monitors these thread, here’s your chance.  What say you?  Regardless of the regulations, is there a problem or not and what are you willing to do about it with your influence?


@dwjr Southwest, or more specifically the people that would do anything with these suggestions, does not monitor this Community.  To submit this feedback you should use the Contact Us link at the bottom of the page.  Use the write a message option.

 

--TheMiddleSeat

Re: What is the PreBoard Qualification

koalablue80
New Arrival

Yes, people totally cheat to preboard and it is infuriating. Not EVERYONE who preboards is gaming the system but a lot are, because as others point out, there are a huge number of preboarders on Southwest compared to say, United. What on earth is the point of having any kind of status on this airline, or being a frequent flyer on it, if anyone and everyone can boatd ahead of you by stating they have a disability whether they have one or not? Also, there's supposed to be no saving seats, and the most of the preboarders are always saving seats for others in lower boarding groups. People getting on after the preboarders should sit wherever they want regardless of who is saving what seat.

Re: What is the PreBoard Qualification

TheMiddleSeat
Top Contributor

@koalablue80 wrote:

 there are a huge number of preboarders on Southwest compared to say, United. 


That's comparing apples and oranges. There is no need to preboard on an airline with assigned seats since preboarding is for "Customers who have a specific seating need to accommodate their disability and/or need assistance in boarding the aircraft or stowing an assistive device". Having assigned seats eliminates the need to preboard as passengers are able to preselect their needed seat. 

 

 Also, there's supposed to be no saving seats, and the most of the preboarders are always saving seats for others in lower boarding groups. 


There is no policy against saving seats. There's also no policy against sitting in a seat if no one else is sitting there. 

 

--TheMiddleSeat

 

Re: What is the PreBoard Qualification

jnevans726
New Arrival
 

Re: What is the PreBoard Qualification

jnevans726
New Arrival

I would also like to discuss this matter. I just flew this past Wednesday (11/2) and Friday (11/4). leaving BWI on Wednesday, there were 27 preboarders. Many of them were additional passengers of the same travel party. Per SW's policy, people with disabilities get ONE support person to accompany them in preboard - not SEVEN. We also watched a couple preboard who walked straight from the bar to the preboard line. 

 

I paid $120 to have two spots between A1 - A15. I was in row 9. This is completely unacceptable. 

Re: What is the PreBoard Qualification

TheMiddleSeat
Top Contributor

@jnevans726 you're welcome to contact Southwest regarding your experience. Use the contact us link at the bottom of this page and send a message.

 

--TheMiddleSeat