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Southwest Airlines Community

Wheel Chair Assistance

Khayes128
New Arrival

It is not appropriate for Southwest to blame the current wheel chair assistance problems on the airport. It is my understanding that SW previously coordinated this program and subsequently passed it on to the airport.  SW indicates on its website that wheel chair assistance is available and should make sure it is provided.  I know there is a shortage of workers but an increase in pay would help things along.  I waited for 30 minutes in Milwaukee and over an hour in Vegas.

20 REPLIES 20

Re: Wheel Chair Assistance

TheMiddleSeat
Top Contributor

Southwest does not hire, employ, or manage the wheelchair staff, that is the responsibility of the airport. It's the same with all airlines.

 

--TheMiddleSeat

 

Re: Wheel Chair Assistance

Khayes128
New Arrival

But who does the service benefit, the airlines that is why they should monitor it and make sure it is working effectively.  I won’t be flying until the situation is resolved.

Re: Wheel Chair Assistance

bwallet
Active Member

@Khayes128 Who does it benefit? I'm pretty sure that the answer is the people who need a wheelchair.

Re: Wheel Chair Assistance

Khayes128
New Arrival

Obviously you don’t I hope you never have too.  It favors the airlines.  There are many seniors and disabled people who wouldn’t fly otherwise.

Re: Wheel Chair Assistance

dfwskier
Top Contributor

Actually the service favors those who use it: seniors and the disabled.

 

That being said, the airlines do not provide the service. Airports do.

Re: Wheel Chair Assistance

Khayes128
New Arrival

it doesn’t favor anyone if it’s not working.  Airlines have a responsibility to their customers when they offer the service on their website.  Plus it’s a requirement under ADA.

Re: Wheel Chair Assistance

parpitt1
Active Member

I understand your frustration

A good rule of thumb to remember, Airlines are tenants at the airports they fly to. They are not in charge of the airport property. 

Maybe try arriving earlier and as frustrating as this sounds, plan on waiting.

Re: Wheel Chair Assistance

Khayes128
New Arrival

I always arrive early and pay for priority check in which is a waste of money when they cannot get me to the gate on time.

Re: Wheel Chair Assistance

Khayes128
New Arrival

The Air Carrier Assistance Act requires AIRLINES to provide wheel chair assistance.