Hello SW Community,
I got on my computer and cancelled my reservation. the screen said, "Your reservation has been canelled. Please keep your RL # in order to reuse the value of your ticket." I did.
However when I didn't show up for the flight they counted it as a no show. I called Customer Service and they looked and said I didn't push confirm. But I did. It said, "Your reservation has been cancelled." What more was there to do? Maybe there was a computer glitch or a connection was lost but Customer Service would't fix my problem. Just thought I'd let you know. Southwest isn't always as friendly as it claims. I think this was their internal problem and I have to pay for it.
