- Subscribe to RSS Feed
- Mark Post as New
- Mark Post as Read
- Float this Post for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
iOS 13.1.3 Southwest App - Shows error when populating reservations
iOS 13.1.3 Southwest App - Shows error when populating reservations
11-08-2019 12:42 PM - edited 11-08-2019 12:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Get Direct Link
- Report Inappropriate Content
Hello,
Recently my Southwest app has stopped populating any upcoming reservations entirely. This functionality was working well about a month ago, but now it seems to be broken. I have booked 4 flights since this error has shown up, and none of them have populated properly.
I am able to see these flights on the website attached with my RR number.
I tried uninstalling the app entirely and reinstalling. I also tried logging out and logging back in. See the image below for the exact error code accompanying the general catch all error 500999999
This is on an iPhone 10S Max running iOS 13.1.3
Re: iOS 13.1.3 Southwest App - Shows error when populating reservations
Re: iOS 13.1.3 Southwest App - Shows error when populating reservations
11-08-2019 02:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Get Direct Link
- Report Inappropriate Content
Hmm. I am on IOS 13.1.3 and all of 7 of my upcoming reservations show properly in the app. I did book them before I upgraded the IOS, but I don't think that should make a difference.
--Jessica
Re: iOS 13.1.3 Southwest App - Shows error when populating reservations
Re: iOS 13.1.3 Southwest App - Shows error when populating reservations
11-11-2019 10:51 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Get Direct Link
- Report Inappropriate Content
Mine continue to be missing. This error pops up whenever I enter the app, hit the profile button, or hit the check in tab. The other tabs / buttons do not trigger the warning.
Does anybody have any suggestions? Full uninstall and reinstall did not fix this. I've had to go back to printing a boarding pass for every flight.
Re: iOS 13.1.3 Southwest App - Shows error when populating reservations
Re: iOS 13.1.3 Southwest App - Shows error when populating reservations
11-11-2019 11:06 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Get Direct Link
- Report Inappropriate Content
Sorry to hear this, @tdjones22. What version of our app are you using?
Thanks!
Community Manager
Re: iOS 13.1.3 Southwest App - Shows error when populating reservations
Re: iOS 13.1.3 Southwest App - Shows error when populating reservations
11-11-2019 11:59 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Get Direct Link
- Report Inappropriate Content
I have the same error message when I try to use my mobile app.
I have an IPhone 7+ - version IOS 13.2.2
What is the fix?
Thank you,
Beverly
Re: iOS 13.1.3 Southwest App - Shows error when populating reservations
Re: iOS 13.1.3 Southwest App - Shows error when populating reservations
11-11-2019 10:52 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Get Direct Link
- Report Inappropriate Content
App menu on the left says 6.10.0. I believe my iOS and Southwest app are fully updated for my 10 S Max
-
No related discussions