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My flight FLL- AUS -LAX on 8-22-22 : 1st leg was delayed and the 2nd leg from Austin to LAX was canceled then SW rerouted us to the next day morning flight ( extra 8 hours to wait)
Iam a pregnant woman with food restrictions ( can’t buy anything in the airport) . I asked the Manager of SW in AUS if they can understand my situation that I won’t be able to sleep on the floor in the airport next 8 hours and be hungry . The managers name is Andrea ( guy) with the haughty face said we don’t do that , “go ahead and pay for your hotel “. I said I don’t have extra money , he said nothing he can do . I begged him to understand my situation a couple of times But the response I received I’ll never forget “I can cut you off from the airlines, so you won’t fly SW”!
is that the todays standard of customer service when manager is not educated in customer service he shall threaten the passengers? Like we are nothing and asking is illegal and so on ?? Is that true that SW doesn’t want to have passengers and customers anymore? If so please cut me off from the airlines now , there are plenty of others . If not please take care of Andrea and someone in his position, teach them to talk and maybe if they are capable be a human being with others . I don’t demand something that SW can not do and it’s Absolutely impossible! Now after I spent 8 hours on the floor of AUS airport waiting for the flight no 2319 I have my belly pain , going to doctor tomorrow. Thank you Andrea and everyone in SW . Hope some actions will apply to Andrea.
( sorry if I misspelled his name )
God bless
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This is a customer to customer forum. Use the contact us link below and send a message.
Reasons for the cancellations matter so if you know what happened that would be important to include. Hotels and other accommodations are not offered by airlines (not limited to Southwest) when issues are caused by weather, FAA stoppage, or other issues outside of their control.
--TheMiddleSeat
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@TheMiddleSeat wrote:
Reasons for the cancellations matter so if you know what happened that would be important to include. Hotels and other accommodations are not offered by airlines (not limited to Southwest) when issues are caused by weather, FAA stoppage, or other issues outside of their control.
--TheMiddleSeat
As themiddleseat said "reasons for cancellations matter.' If the reason was force majeure (act of god) - something totally outside of SW's control -- then Southwest does not allow employees to offer hotel rooms free of charge -- no airline does.
About the only way that Andrea could have done what you wanted was to pay for your hotel room out of his own pocket.
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Case # 52241339
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Why didn't you just find another seat? That's what I would do (have done before)
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