Drink Coupons

[DJ_Ran]

Is there a trick to getting SW drink coupons? I've been flying Southwest solely for nearly 15 years now, rougly 8 flights per year. I'm an A-lister and also hold a Companion Pass via my SW credit card spend. I have never been offered and Ive never recieved a single drink coupon.  What gives? Are there certain requirements in order to receive them?

[DancingDavidE · Accepted solution]

Mainly that you have to opt-in to receive them.

Go to your account, to your profile, and then to the travel tab and make sure you are opted-in.

https://www.southwest.com/loyalty/myaccount/profile-travel.html

[DJ_Ran]

I did that many years ago. 

[DancingDavidE]

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@DJ_Ran wrote:

I did that many years ago. 

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That's good - it's the most common reason people have posted on here that they didn't get them, but there are a few other suggestions:

• If you use Twitter it might be fasted to reach out to them by direct message and see if they can see it from their side.  
• Make sure your address is updated, maybe they are sending them but going to an prior address. 

[vespajet]

Never knew about this until today, and made the necessary change.  I was sent some late last year, but based upon the letter they were attached to, it sounded like they were sending them to all RR members. 

[20559251926]

I recently found that out too. Come on, SWA. Why defer your loyal customers to opt out of the coupons who have been previously opted in? For shame!

[dfwskier]

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@20559251926 wrote:

I recently found that out too. Come on, SWA. Why defer your loyal customers to opt out of the coupons who have been previously opted in? For shame!

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Huh?

Southwest doesn't turn off your coupons. Once the option is on, it stays on til you turn it off.

[jksobonya]

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@DJ_Ran wrote:

Is there a trick to getting SW drink coupons? I've been flying Southwest solely for nearly 15 years now, rougly 8 flights per year. I'm an A-lister and also hold a Companion Pass via my SW credit card spend. I have never been offered and Ive never recieved a single drink coupon.  What gives? Are there certain requirements in order to receive them?

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8 flights per year is not enough - you need to fly at least 10 before they start sending you drink coupons. I'm not sure if they base it on calendar year or a rolling 12 months? 

--Jessica

[dfwskier]

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@jksobonya wrote:

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@DJ_Ran wrote:

Is there a trick to getting SW drink coupons? I've been flying Southwest solely for nearly 15 years now, rougly 8 flights per year. I'm an A-lister and also hold a Companion Pass via my SW credit card spend. I have never been offered and Ive never recieved a single drink coupon.  What gives? Are there certain requirements in order to receive them?

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8 flights per year is not enough - you need to fly at least 10 before they start sending you drink coupons. I'm not sure if they base it on calendar year or a rolling 12 months? 

--Jessica

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The flights do not have to be in the same year. So if someone takes 5 years to get in 10 paid flights, then that person would get drink  coupons upon completion of the 10th flight.

[DancingDavidE]

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@DJ_Ran wrote:

Is there a trick to getting SW drink coupons? I've been flying Southwest solely for nearly 15 years now, rougly 8 flights per year. I'm an A-lister and also hold a Companion Pass via my SW credit card spend. I have never been offered and Ive never recieved a single drink coupon.  What gives? Are there certain requirements in order to receive them?

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Did you get it resolved yet?

Any new information that you found out after talking to Southwest? I want you to start getting your coupons!