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ESCALATING A CUSTOMER COMPLAINT REGARDING AN IN-FLIGHT EXPERIENCE

natster2002
New Arrival

Does anyone have a suggestion how to escalate a customer complaint regarding a very serious in-flight experience?  I submitted my written complaint online in early May, and have followed up several times, with no response.  Southwest has essentially blown us off, apparently hoping we will just get tired and go away. 

3 REPLIES 3

Re: ESCALATING A CUSTOMER COMPLAINT REGARDING AN IN-FLIGHT EXPERIENCE

TheMiddleSeat
Top Contributor

Writing is the best method.  What exactly are you expecting from Southwest?

 

--TheMiddleSeat

Re: ESCALATING A CUSTOMER COMPLAINT REGARDING AN IN-FLIGHT EXPERIENCE

gabelogan99
New Arrival

It's currently taking them about a month to get back with you.

Re: ESCALATING A CUSTOMER COMPLAINT REGARDING AN IN-FLIGHT EXPERIENCE

dfwskier
Top Contributor
Solution

To answer your question, you could write to the CEO of the airline:

 

 

Robert Jordan, CEO

Southwest Airlines

 P.O. Box 36647 
Dallas, Texas 75235